User Support Services
The mission of User Support Services is to enhance the productivity of the College community and to empower our users by making information technology accessible. We will achieve this by providing a customer focused, single point of contact, for quality IT services and technical support.
Some of the services provided by User Support include: IT Help Desk to service user problems, questions, and requests;
- Track-It software to manage help desk calls and our campus computer inventory;
- Windows desktop development and rollout of annual computer updates;
- Workshops and on-site user training;
- Management and support of student general computer access labs;
- Hiring, training, and supervision of student lab consultants;
- User documentation;
The CIT User Support and help desk staff are dedicated to providing prompt and courteous service to the campus community in support of Windows computers.
Staff
Tracey Almon, Director of User Support Services
Kofi Jack, Lead Computer Support Technician
Jocelyn Davis, Computer Support Technician
Cornelius James, Computer Support Technician
