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User Support Services

The mission of User Support Services is to enhance the productivity of the University community and to empower our users by making information technology accessible.  We will achieve this by providing a customer-focused, single point of contact, for quality IT services and technical support.

Some of the services provided by User Support include: IT Help Desk to service user problems, questions, and requests;

  • KACE software to manage help desk calls and our campus computer hardware/software inventory;
  • Windows desktop development and rollout of computer updates;
  • Management and support of student general computer access and resident hall labs;
  • User documentation;

The CIT User Support and help desk staff are dedicated to providing prompt and courteous service to the campus community in support of Windows and MAC computers.

Staff

Tracey Almon, Director of User Support Services

Jocelyn Davis, Computer Support Technician

Cornelius James, Computer Support Technician

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The Petrock College of Health Sciences has serviced more than 30 people at its last two sickle cell screenings. The screenings are offered each month on Thursdays (second week of the month), 8:30 a.m. - 12 p.m. and Fridays (third week of the month) 10 a.m. - 4 p.m. at the Odessa Chambliss Health Center

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