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Academic Computing - Technical Support

To review, the Office of Academic Computing provides the following assistance and support services for distance learning faculty:

  • Orientation and support for the approvals, development, and management processes associated with delivering online learning
  • Support team coordination
  • Policy advisement
  • Access to the LMS and supplemental software
  • 1-1 and group technology and integration training
  • Assistance with instructional design related to course development and/or conversion
  • Limited scanning of text and graphic material for use online
  • Ongoing, course-related technical support for faculty during course delivery

Common faculty distance learning assistance requests, include, but are not limited to:

  • Temporary and experimental course development shells creation
  • New and experienced distance learning faculty assistance
  • 1-1 training requests
  • Customized group training requests
  • Scanning and multimedia assistance
  • Copyright consultation
  • Course access for incompleters

CIT HelpDesk: During normal business hours, the HelpDesk, staffed by User Support Services, can answer many technical questions related to distance learning.  The may be reached at ext. 2070, email address helpdesk@cookman.edu or visited at 585 Mary McLeod Bethune Blvd from 8:30AM to 5:00PM.

Blackboard Student Services 24/7 HelpDesk: The Center for Information Technology has partnered with PresidiumLearning to provide 24/7 Help Desk support.  They can be reached toll-free at 1-866-207-3337 or through the B-CU/Blackboard Student Services website.

Office of Academic Computing: ACT staff are available via website contact form, telephone (ext. 2287), email (acadcomp@cookman.edu), or in-person at 585 Mary McLeod Bethune Blvd. for technical support.  Any inquiries for support will be returned within 24 hours during business days.

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